3CX - Your Communications System
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime.
Official Partner with 3CX
We are proud to be an official partner of 3CX, a leading provider of unified communications solutions. Whether you're looking to enhance your business communication or provide top-tier support to your clients, our partnership with 3CX ensures you receive cutting-edge technology and unparalleled service.
3CX Apps & Features
3CX enables you to take your extension with you wherever you go. With apps for Android,
iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and
everywhere. What’s more, customers can instantly reach you directly from your website with
the 3CX Live Chat, Facebook and WhatsApp integration.
Here is a breakdown of why 3CX is the solution for Your Business
Telephony
Web client and mobile apps for remote working
SMS
Allow your customers to interact with you instantly
Integrations
CRMs, MS Teams and Microsoft 365
Flexible
Keep your numbers, choose your phones and your provider
Video
Included in your system, no add-ons needed
Live Chats
Talk with your customers in real time via your website, Facebook or
WhatsApp!
Low Cost
Save on your phone bills, add ons and hardware
Secure
3CX includes advanced security features
3CX Apps for Android & iOS Devices
Make and take calls from anywhere
Video Conferencing
Instant Messaging and Chat
Answer WhatsApp messages
Conference Calls
Free VoIP calls with your smartphone
Encrypted and Secure
User-friendly Web Client / Desktop Apps
Work from anywhere - multifunctional web app with inclusive UC features
Call from your browser, control your IP phone or smartphone
Answer customer queries from live chat, WhatsApp and SMS from one interface
Video conferencing at the click of a button
Native Desktop App for calls
Launch calls directly from your CRM
Integrate seamlessly with Microsoft 365
View the status of your colleagues
3CX Live Chat: Next Level Customer Communications
Chat with your customers on your website
Create Chat queues
Answer from your webclient or 3CX App
Transfer chats to other team members
Elevate a chat to a call or a video with a click
Chat reporting available
Chat monitoring feature for Managers!
Facebook Messenger Integration
Integrate with your FB business page - All Messages are sent to your web client
Agents can answer customer queries without having access to Facebook
Forward to a queue with multiple agents
Chat reports available per agent and queue
Integrated Video Conferencing
Free for up to 250 participants
Initiate with a single click
Video conference dial-in
Create as a conference or a webinar
Remote control assistance for quick & easy troubleshooting
Pre-upload PDFs before meetings
Includes a whiteboard
Share your screen
Polling tool
Record your videos
Includes chat
WhatsApp Integration
Manage WhatsApp messages directly from one platform
Messages are logged, to ensure no response violates company policies
Staff do not need to give out their personal WhatsApp numbers
Chat conversations are logged centrally
WhatsApp messages can be sent to a queue of agents to share the load
Send & Receive Business SMS / MMS
Send SMS / MMS to your customers
Route SMS to multiple agents so no message goes unanswered
Keep personal mobile numbers private
The 3CX Call & Contact Center
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
● Switchboard and wallboard
● Call Center Reporting – user activity, team queue, SLA and more!
● Queue Strategies and real-time statistics – round robin, hunt by threes and more
● Call & Chat Monitoring available for Managers
● Integration with Microsoft 365
● CRM integration with popular CRMs – Salesforce, Freshdesk and more
● 3CX CRM API to develop your own CRM integration
● Call Recordings
● Hot Desking
● Create your own call flows with 3CX CFD
Slash Costs
With 3CX, your ongoing telco costs will be reduced significantly.
● Decrease your Phone Bill by up to 80%
● Licensing based on number of simultaneous calls and not extensions
● Make free interoffice calls and branch calls
● Free calls to remote workers with web client and iOS / Android apps
● Use prominent SIP trunks to reduce outbound call charges
● Eliminate 800 number phone bills with WebRTC integration
● Use International DIDs & IP Telephony so customers can call in at competitive rates
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have
been exclusively developed to protect your PBX system from attacks.
● Increased secure web server configuration
● Automatic detection & blacklisting of SIP attack tools
● Global IP Blocklist automatically updated for participating PBXs
● Traffic to 3CX apps is encrypted via the 3CX Tunnel
● Voice traffic is encrypted via SRTP
● Automatic generation and management of SSL certs
● Qualys labs A+ rating and Immunilabs A Rating
● Automatic failover for instant backup
● Encryption between browser and the website ensured via HTTPS
● Limit access to 3CX management console based on IP
Call Flow Designer
By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently
and much faster. Here are just a few examples of how 3CX can improve your customer
service:
● Call routing based on customer authentication
● Automatic outbound dialler
● Callback scheduler
● Credit Card Authentication
● Phone Orders
● Surveys
● Automated Text to Speech & Speech to Text in 120 languages
CRM Integration
3CX CRM integration can improve customer satisfaction, increase staff productivity and save
you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and
more!
This is how it can help you:
● Call journaling
● Creates a new customer record for new numbers
● Saves agents time searching
● Chat journaling when using 3CX Live Chat
● Call logging in your CRM records - even when using 3CX Apps!
Hotel PBX
3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel
Module is optimised for internal and guest communication with features such as:
● Check-in/out of Guests
● Sets extension to match guest name
● Billing of external calls
● Scheduling of wake-up calls
● Blocking of external calls in vacant rooms