Odoo ERP, Centrix Dial, Custom Development & AI-Powered Integrations — empowering 200+ businesses across Kuwait and the GCC since 2013.
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Years
Trusted by 200+ organizations across Kuwait & GCC
We don't just sell software — we solve business problems for Kuwait companies. Here's what makes CentrixPlus the partner of choice since 2013.
A Kuwait team that understands GCC regulations, Arabic culture, and local business workflows. On-site visits anywhere in Kuwait within 24 hours.
Bilingual agents, RTL interfaces, Arabic IVR, and Arabic documentation. Your team works in the language they prefer.
Certified Odoo Partner with 11+ years of ERP implementations across healthcare, retail, manufacturing, logistics, and services.
Around-the-clock monitoring and dedicated support team. Average response time under 15 minutes for critical issues.
No hidden costs, no surprise fees. Clear quotes, defined deliverables, and fixed-price projects. What we quote is what you pay.
Most Odoo deployments go live in 4-8 weeks. Centrix Dial call centers up and running in under 2 weeks with full training.
From ERP implementation to custom software development, we deliver end-to-end technology solutions that drive measurable business growth.
The enterprise call center platform built for the Middle East. Manage every customer conversation — voice, WhatsApp, SMS, email & live chat — from a single, AI-powered dashboard.
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Businesses Trust Us
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Uptime SLA
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Faster Response
Active Calls
24
+12%
In Queue
6
-18%
Avg Wait
8s
-23%
CSAT
94%
+3%
Call Volume
Agents
Fatima A.
On Call
Ahmed K.
Wrap-up
Sara M.
On Call
Omar H.
Available
Omnichannel Activity
AI Insight
Peak hour predicted at 2 PM. Consider adding 2 agents to Queue B.
Call Logged
Auto-synced to Odoo CRM
Omnichannel
Calls, WhatsApp, SMS, email & live chat in one unified agent interface.
Arabic & English
Full RTL support, Arabic IVR, and bilingual agent interface built for the GCC.
AI Analytics
Sentiment analysis, call scoring, and predictive workforce management.
Smart Routing
Skills-based routing, priority queues, and callback scheduling.
CRM Integration
Native Odoo & Salesforce sync with caller ID popup and auto logging.
99.99% Uptime
Enterprise-grade infrastructure with redundancy and 24/7 monitoring.
Integrates With
Centrix Dial's real-time operations dashboard gives supervisors instant visibility into agent performance, queue health, sentiment scores, and SLA compliance — across voice, WhatsApp, email, and chat.
Happy Clients
Across Kuwait & GCC
Projects Delivered
On time, on budget
Odoo Products
9 industry verticals
Years Experience
Since 2013
From healthcare groups to telecom call centers — see how Kuwait businesses transformed operations with CentrixPlus.
Managing 12 clinics, 80+ doctors, patient records, billing, insurance claims across disconnected systems.
Centralized Odoo ERP with healthcare, appointments, pharmacy, and insurance modules.
200-seat call center on legacy PBX. High agent turnover, no analytics, manual call routing, expensive licenses.
Centrix Dial (ViciDial-based) with omnichannel, AI sentiment analysis, and Odoo CRM integration.
8 retail stores, disconnected online store, manual inventory tracking, no unified customer database.
Odoo ERP with POS, e-commerce, inventory, and CRM. Custom integration with Talabat delivery and Knet payments.
Client confidentiality: Names are anonymized on request. Actual results, real numbers.
We deliver specialized Odoo ERP solutions tailored to the unique needs of diverse industries in Kuwait.
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Real results from real businesses across Kuwait and the GCC.
“CentrixPlus transformed our entire inventory and accounting operations with Odoo ERP. The team delivered on time and the support has been outstanding.”
Mohammed Al-Sabah
Operations Director, Al Kout Retail Group
“Centrix Dial replaced our outdated call center system and integrated perfectly with our Odoo CRM. We saw a 35% improvement in agent productivity within the first month.”
Fatima Hassan
Customer Service Manager, Gulf Insurance Group
“Their e-commerce platform with KNET integration helped us go from zero online presence to processing 500+ orders daily. Professional, reliable team.”
Ahmad Al-Rashidi
CEO, Kuwait Fresh Markets
Technology Stack
Join 200+ businesses across Kuwait and the GCC who trust CentrixPlus to power their digital transformation. Get a free consultation today.
