Terms of Service

Last Updated: March 2026

1. Acceptance of Terms

By accessing or using any services provided by CentrixPlus W.L.L. ("CentrixPlus," "we," "us," or "our"), you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree with any part of these Terms, you must not use our services. Your continued use of our services following the posting of any changes to these Terms constitutes acceptance of those changes.

2. Description of Services

CentrixPlus W.L.L. is a Kuwait-based information technology company that provides a range of professional services, including but not limited to:

• Odoo ERP Implementation & Customization: Deployment, configuration, customization, and ongoing support of Odoo Enterprise Resource Planning modules tailored to your business requirements.
• VoIP & Telephony Solutions: Design, installation, and maintenance of Voice over Internet Protocol systems, including Odoo VoIP integration and 3CX partnership services.
• Call Center Solutions (Centrix Dial): Provisioning of our proprietary Centrix Dial call center software platform, including setup, training, and technical support.
• Custom Web & Mobile Application Development: Full-cycle design, development, testing, and deployment of bespoke web and mobile applications.
• E-Commerce Development: End-to-end e-commerce platform development, integration, and optimization services.
• Multi-Platform Integration: Integration of third-party platforms, APIs, CRM systems, social media channels, and other enterprise tools.

The specific scope, deliverables, and timelines for any engagement shall be defined in a separate Statement of Work ("SOW") or project proposal agreed upon by both parties prior to commencement of work.

3. Client Obligations

To ensure the successful delivery of our services, you agree to:

• Provide timely and accurate information, data, and materials necessary for the performance of our services.
• Designate a primary point of contact with appropriate decision-making authority to facilitate project communications.
• Review and provide feedback on deliverables within the timeframes specified in the applicable SOW.
• Ensure that your systems, infrastructure, and network environments meet the minimum technical requirements communicated by CentrixPlus.
• Obtain and maintain all necessary licenses, permissions, and consents required for us to perform the services.

Delays or failures arising from the Client's inability to meet these obligations may result in adjusted timelines or additional fees, which shall be communicated in writing.

4. Payment Terms

All fees for services shall be as set forth in the applicable SOW, project proposal, or quotation provided by CentrixPlus. Unless otherwise agreed in writing:

• A non-refundable deposit of the amount specified in the SOW is required before project commencement.
• Invoices are payable within thirty (30) calendar days of the invoice date, unless a different payment schedule is stipulated in the SOW.
• All fees are quoted and payable in Kuwaiti Dinars (KWD) unless expressly stated otherwise.
• Late payments shall incur a late fee of one and a half percent (1.5%) per month on the outstanding balance, or the maximum rate permitted by Kuwait law, whichever is lower.
• CentrixPlus reserves the right to suspend or discontinue services if payment is overdue by more than fifteen (15) calendar days, upon providing written notice to the Client.

Fees do not include applicable taxes, duties, or government levies, which shall be the responsibility of the Client unless otherwise specified.

5. Intellectual Property

Client Materials: You retain all ownership rights in any materials, data, trademarks, and content you provide to CentrixPlus for the purpose of performing the services ("Client Materials"). You grant CentrixPlus a limited, non-exclusive license to use Client Materials solely for the purpose of delivering the agreed-upon services.

Deliverables: Upon full payment of all applicable fees, ownership of the custom deliverables specifically created for the Client under an SOW shall transfer to the Client, unless otherwise specified in the SOW.

CentrixPlus Property: CentrixPlus retains all rights, title, and interest in its pre-existing intellectual property, proprietary tools, frameworks, methodologies, templates, and software components (including Centrix Dial and any reusable code libraries). Where such proprietary elements are incorporated into a deliverable, CentrixPlus grants the Client a non-exclusive, non-transferable license to use them solely in connection with the delivered solution.

Third-Party Software: Any third-party software (including Odoo, 3CX, or other platforms) used in connection with our services remains subject to the respective third-party license terms. CentrixPlus makes no ownership claims over third-party software.

6. Confidentiality

Each party agrees to maintain the confidentiality of all non-public information received from the other party in connection with the services ("Confidential Information"). Confidential Information includes, without limitation, business plans, technical data, financial information, customer lists, proprietary software, and project specifications.

Neither party shall disclose the other party's Confidential Information to any third party without prior written consent, except as required by law or regulation. This obligation of confidentiality shall survive the termination of these Terms for a period of three (3) years.

7. Warranties and Disclaimers

CentrixPlus warrants that all services will be performed in a professional and workmanlike manner, consistent with generally accepted industry standards. Where a support or warranty period is specified in the SOW, CentrixPlus will address defects in the deliverables that are reported during that period at no additional cost.

Except as expressly set forth herein, all services and deliverables are provided "as is." CentrixPlus disclaims all other warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

CentrixPlus does not warrant that any software or system will operate without interruption or be entirely free of errors. We do not guarantee specific business outcomes, revenue increases, or return on investment resulting from the use of our services or deliverables.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall CentrixPlus, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or loss of goodwill, arising out of or in connection with these Terms or the services provided hereunder, regardless of the theory of liability (whether in contract, tort, negligence, strict liability, or otherwise).

CentrixPlus's total aggregate liability under these Terms shall not exceed the total fees actually paid by the Client to CentrixPlus for the specific services giving rise to the claim during the twelve (12) months preceding the event that gave rise to the liability.

9. Indemnification

You agree to indemnify, defend, and hold harmless CentrixPlus and its officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your breach of any term or condition of these Terms.
• Your use of the deliverables or services in a manner not authorized by these Terms or the applicable SOW.
• Any claim that the Client Materials infringe upon the intellectual property rights of a third party.
• Your violation of any applicable law or regulation.

10. Termination

Either party may terminate an SOW or these Terms upon thirty (30) calendar days' prior written notice to the other party. CentrixPlus may terminate these Terms immediately upon written notice if the Client:

• Fails to make any payment when due and such failure continues for fifteen (15) days after written notice.
• Commits a material breach of these Terms that remains uncured for fifteen (15) days after written notice.
• Becomes insolvent, files for bankruptcy, or ceases to conduct business in the ordinary course.

Upon termination, the Client shall pay CentrixPlus for all services rendered and expenses incurred up to the effective date of termination. Any pre-paid fees for services not yet rendered shall be refunded on a pro-rata basis, less any costs already incurred by CentrixPlus. Sections relating to Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, and Governing Law shall survive termination.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Kuwait, without regard to its conflict of laws principles. All matters arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Kuwait City, Kuwait.

12. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof, the parties shall first attempt to resolve the matter through good-faith negotiation for a period of thirty (30) calendar days from the date written notice of the dispute is delivered.

If the dispute cannot be resolved through negotiation, either party may submit the matter to mediation administered by a mutually agreed-upon mediator in Kuwait. If mediation is unsuccessful within sixty (60) calendar days, either party may pursue resolution through the competent courts in Kuwait City, Kuwait, in accordance with Section 11.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, pandemic, epidemic, power outages, internet disruptions, or labor disputes. The affected party shall promptly notify the other party in writing and shall use reasonable efforts to mitigate the impact of the force majeure event.

14. Modifications to Terms

CentrixPlus reserves the right to modify or update these Terms at any time. Material changes will be communicated through our website at www.centrixplus.com/terms-of-service and, where applicable, via email notification to active clients. The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of our services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue use of our services and notify us in writing.

15. General Provisions

Entire Agreement: These Terms, together with any applicable SOW or project proposal, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, or representations.

Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Waiver: The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of CentrixPlus. CentrixPlus may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

Notices: All notices under these Terms shall be in writing and delivered to the addresses specified herein or as updated by either party in writing.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: