Call Center Solutions Built for Scale in Kuwait
From a five-seat sales desk to a multi-site contact center — CentrixPlus designs, deploys and manages the full stack: predictive dialers, IVR, cloud telephony, campaign management and real-time monitoring, integrated with your CRM or Odoo ERP.
Our own call center platform, CentrixDial, has its own home.
CentrixDial — visit centrixdial.comEverything Your Call Center Needs, One Partner
Predictive & Auto Dialers
Outbound campaigns with predictive, progressive and preview dialing that keep agents talking, not waiting.
IVR & Call Routing
Smart menus, skills-based routing and queue strategies that get callers to the right person fast.
Cloud Telephony & VoIP
Hosted or on-premise telephony with SIP trunking, recording and failover — sized to your seats.
Real-Time Monitoring
Live wallboards, agent status, call recording and QA scorecards for supervisors.
Campaign Management
Inbound, outbound and blended campaigns with list management, dispositions and callbacks.
CRM & Odoo Integration
Screen-pops, click-to-call and automatic logging in your CRM or Odoo — no double entry.
From Requirements to a Running Call Center
Assess & Design
We map your call flows, volumes and team structure, then design the right platform and sizing.
Deploy & Configure
Telephony, dialer, IVR, queues and recording configured and tested end-to-end.
Integrate & Train
CRM/Odoo integration, agent screens and supervisor dashboards — with hands-on training.
Operate & Optimise
Ongoing support, tuning and reporting so performance keeps improving.
Add AI to Your Call Center When You're Ready
A well-run call center is the foundation. When you want to go further, we layer AI on top — voice agents that resolve routine calls end-to-end, real-time transcription and QA, and automation that creates records in your CRM or Odoo without agent effort.
Because we build both, your call center and your AI roadmap stay compatible — no rip-and-replace later.