Privacy Policy

Last Updated: March 2026

1. Introduction

CentrixPlus W.L.L. ("CentrixPlus," "we," "our," or "us") is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website www.centrixplus.com (the "Website") and the services we provide, including Odoo ERP implementation, VoIP solutions, call center software (Centrix Dial), and custom web and mobile application development (collectively, the "Services").

By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Website or Services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Submit an inquiry through our contact form (name, email address, phone number, company name, and message content)
• Request a quote or consultation for our Services
• Subscribe to our newsletter or marketing communications
• Communicate with us via email, phone, or WhatsApp
• Enter into a service agreement or contract with us

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet)
• Pages visited, time spent on pages, and navigation paths
• Referring website or search engine query
• Date and time of access

2.3 Business Information

In the course of providing our Services (such as Odoo ERP implementation or VoIP system configuration), clients may provide business-related data including company records, employee information, financial data, and operational data. Such information is governed by the terms of the applicable service agreement and is treated with the highest level of confidentiality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services, including Odoo ERP deployment, VoIP setup, call center solutions, and software development
• Communication: To respond to your inquiries, provide technical support, and send service-related notifications
• Marketing: To send promotional materials and updates about our Services, where you have opted in to receive such communications
• Analytics: To analyze Website usage patterns, improve user experience, and optimize our content and Services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in the State of Kuwait
• Security: To detect, prevent, and address technical issues, fraud, or unauthorized access
• Business Operations: To manage our business relationship with you, process invoices, and fulfill contractual obligations

4. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

4.1 Essential Cookies

These cookies are necessary for the Website to function properly. They enable core features such as page navigation and access to secure areas. The Website cannot operate correctly without these cookies.

4.2 Analytics Cookies

We may use analytics tools (such as Google Analytics) to understand how visitors interact with our Website. These cookies collect information in an aggregated and anonymous form, including the number of visitors, the pages they visit, and the source of traffic.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our Website. For more information on managing cookies, consult your browser's help documentation.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our Website and delivering our Services. These include:

• Email Service Providers: For sending transactional and marketing emails on our behalf
• Analytics Providers: For Website usage analysis (e.g., Google Analytics)
• Cloud Hosting Providers: For secure data storage and Website hosting
• Payment Processors: For processing payments related to our Services
• Communication Platforms: Such as WhatsApp, for client communication

These third-party providers are contractually obligated to handle your data securely and only for the purposes we specify. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Data Security

CentrixPlus implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for data transmitted between your browser and our Website
• Secure server infrastructure with regular security updates and monitoring
• Access controls limiting data access to authorized personnel only
• Regular security assessments and vulnerability testing
• Secure backup procedures for business-critical data

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to implementing industry-standard safeguards.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Specifically:

• Contact form inquiries: Retained for up to 2 years from the date of submission, unless a business relationship is established
• Client data: Retained for the duration of the service agreement and for a period of 5 years thereafter, as required by Kuwait commercial law
• Analytics data: Retained in anonymized form for up to 26 months
• Marketing preferences: Retained until you withdraw your consent

8. Your Rights

You have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data
• Right to Erasure: You may request the deletion of your personal data, subject to any legal obligations requiring retention
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances
• Right to Object: You may object to the processing of your personal data for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time

To exercise any of these rights, please contact us using the details provided in Section 11 below. We will respond to your request within 30 days.

9. Kuwait Data Protection Compliance

CentrixPlus operates in accordance with the data protection and privacy regulations of the State of Kuwait, including but not limited to:

• The Kuwait Constitution (Article 39), which guarantees the freedom and confidentiality of communications
• Kuwait Cyber Crimes Law No. 63 of 2015, which addresses unauthorized access to electronic data and systems
• The Electronic Transactions Law No. 20 of 2014, governing electronic records and digital communications
• Applicable regulations issued by the Communication and Information Technology Regulatory Authority (CITRA)

We are committed to maintaining compliance with all applicable Kuwaiti legislation governing data protection and electronic commerce. As Kuwait continues to develop its data protection framework, we will update our practices accordingly to remain in full compliance.

10. Children's Privacy

Our Website and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take immediate steps to delete such information from our records.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Continued use of our Website and Services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: