Call Center Solutions Dubai & UAE
Cloud and on-premise call center software for UAE, Saudi Arabia and Qatar businesses — IP PBX, IVR, predictive dialing, omnichannel support, and native Odoo CRM integration. Delivered from our Dubai office, backed by the same platform we've run in Kuwait since 2013.
One Dubai team, four markets
CentrixPlus has operated from Kuwait since 2013. Our Dubai office extends the same call center platform and delivery team across the region.
UAE
Delivered directly from our Dubai office — implementation, support, and account management on the ground.
Saudi Arabia
Served from Dubai with full Arabic-language support and awareness of Saudi business hours and working norms.
Qatar
Remote implementation and support from our Dubai team, with the same platform and SLAs as our UAE clients.
Other GCC
Bahrain, Oman, and neighboring markets served on a project basis from Dubai — get in touch to confirm fit.
What the platform handles
IP PBX & IP Telephony
Full IP-based phone system built for the region — no legacy phone lines, no per-country hardware headaches.
IVR & Automatic Call Distribution
Multi-language IVR (Arabic and English) with smart routing by skill, priority, and agent availability.
Predictive & Progressive Dialing
Outbound dialer modes that keep agents talking, not waiting for the next call to connect.
Real-Time Analytics & Wallboards
Live dashboards, SLA monitoring, and historical reports exportable to PDF, Excel, and CSV.
Omnichannel Support
Calls, WhatsApp, email, and live chat handled from one unified agent interface.
Native Odoo CRM Integration
Every call and message links to the customer record automatically — no manual logging.
Regional reach, not a reseller relationship
Own platform
Centrix Dial is built and maintained by our own team — integration requests and support don't wait on a vendor overseas.
Track record since 2013
The same platform running Kuwait deployments for over a decade — not a new product entering the region untested.
Odoo-native
As an officially certified Odoo Silver Partner, our call center integrates with Odoo CRM more deeply than any third-party connector.
Call Center Dubai & UAE — FAQs
Does CentrixPlus have an office in the UAE?
Yes — CentrixPlus operates from Dubai in addition to our Kuwait headquarters. The Dubai office covers UAE clients directly and extends support to Saudi Arabia, Qatar, and neighboring GCC markets.
Can you deliver call center projects in Saudi Arabia and Qatar from Dubai?
Yes. Implementation, configuration, and ongoing support are delivered from our Dubai office for Saudi Arabia and Qatar clients, on the same platform and with the same SLAs as our UAE and Kuwait deployments.
What call center platform does CentrixPlus use for GCC clients?
Centrix Dial, our own cloud and on-premise call center platform, alongside 3CX phone system deployments where that fits better. Both cover IP PBX/IP telephony, IVR, predictive dialing, call recording, and native Odoo CRM integration.
Is Arabic language support available across all GCC deployments?
Yes — full bilingual Arabic and English support throughout: IVR menus, agent interface, reporting, and customer-facing prompts.
Cloud or on-premise — which fits a UAE or Saudi deployment better?
Cloud (CCaaS) deployments are faster to launch and need no server hardware — the right fit for most SMEs. On-premise fits organizations with data residency or compliance requirements, similar to what we build for government entities in Kuwait.
How many agents can the platform support?
Anywhere from 5 to 500+ agents, with pricing structured accordingly — the same platform scales from a small support desk to an enterprise contact center.
Ready to Transform Your Business?
Join 200+ businesses across Kuwait and the GCC who trust CentrixPlus to power their digital transformation. Get a free consultation today.