Centrix Dial
Kuwait's first all-in-one business communication platform. Handle calls, WhatsApp, SMS, email, and live chat from a single dashboard.
- Omnichannel communication in one platform
- AI-powered Arabic & English chatbots
- Real-time analytics & quality monitoring
- Seamless CRM integration with Odoo & more
24
Active Calls
8
In Queue
156
Resolved
500+
Businesses Served
99.99%
Uptime Guarantee
40%
Faster Responses
24/7
Arabic & English Support
Seamless Integrations With
Communication
Omnichannel communication tools for modern businesses
Inbound Call Management
Intelligent call routing with IVR, queue management, and priority handling.
Outbound Dialer
Preview, progressive, and predictive dialing modes for outbound campaigns.
IVR Builder
Drag-and-drop IVR designer with multi-language support (Arabic & English).
WebRTC Softphone
Browser-based softphone with no plugins required.
Mobile App
iOS and Android app for agents to handle calls on the go.
Auto Attendant
Automated greeting and routing system for after-hours support.
Conference Bridge
Multi-party conferencing with recording and moderator controls.
Management
Agent and team management tools for supervisors
Call Recording
Full call recording with encrypted storage and easy playback.
Queue Management
Advanced queue strategies with callback options and estimated wait times.
Agent Dashboard
Real-time agent status, performance metrics, and activity monitoring.
Supervisor Console
Listen, whisper, and barge features for live call supervision.
Workforce Management
Agent scheduling, shift management, and adherence tracking.
Quality Management
Call scoring, evaluation forms, and agent coaching tools.
Screen Recording
Record agent screens alongside audio for complete interaction capture.
Analytics & Reporting
Data-driven insights to optimize performance
Real-time Wallboard
Live statistics display for call center floor with customizable widgets.
Historical Reports
Detailed historical reporting with export to PDF, Excel, and CSV.
SLA Monitoring
Track and alert on service level agreements with automated escalation.
Customer Satisfaction
Post-call surveys and CSAT tracking integrated with analytics.
Integrations
Connect with your existing business tools
Odoo CRM Integration
Native integration with Odoo CRM for seamless customer data access.
WhatsApp Integration
Handle WhatsApp messages alongside calls in a unified interface.
Email Channel
Manage customer emails from the same agent interface.
Live Chat
Web chat widget with automated routing and canned responses.
SMS Gateway
Send and receive SMS messages with campaign management tools.
API Access
RESTful API for custom integrations and third-party connections.
Flexible Pricing for Every Business
Whether you have 5 agents or 500, Centrix Dial scales with your business. No long-term contracts required.
- Monthly & Annual Plans
- No Lock-in Contracts
- Free Onboarding Support
- Custom Enterprise Plans
Ready to Transform Your Business?
Join 200+ businesses across Kuwait and the GCC who trust CentrixPlus to power their digital transformation. Get a free consultation today.