Centrix Kuwait Business Solutions

About Us

Centrix Plus was founded in 2012 as a professional IT company.Since then it has been in the business of providing innovative Information Technology solutions, products and services in state of Kuwait. Based on that solid foundation, Centrix Plus has emerged to provide innovative solutions in the Middle East Region.Our solutions have been carefully selected to add value by improving efficiency and effectiveness across all sectors.We are committed to continually pursue technical innovation, expand our international technology alliances, invest in our intellectual property and our ability to integrate technologies in order to contribute to the advancement and implementation of projects

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We are a one-stop solution for customer service,call center solutions, domestic call center services, virtual call center and other allied services. We have a delighted customer base for call center companies domain, we are engaged in providing the services by skilled and experienced team of professionals with utmost perfection. In addition, we have all amenities to provide Telemarketing at industry leading rates.

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Networking Solutions are highly mandatory for success of any organization. At Centrix Plus we offer reliable stability and flexibility in our networking solutions; which is coupled with delivering robust performance. We deliver simplistic yet consistent solutions that are flexible and can be moulded in accordance to client requirements. Centrix Plus delivers single, scalable and secure IP network, which can be customized based on the changing business needs. As a Cisco Certified Silver and Advanced Routing and Switching partner, Centrix Plus’s solutions have been helping their customers to realize the business benefits of networking through increasing productivity and business flexibility and reducing operational costs. Our solutions are cost effective and they are able to integrate the multi vendor solutions that can be customized to suit individual requirements of corporate. We therefore offer an integrated solution approach to our client; which is cost effective and also helps in increasing client productivity. Centrix Plus understands your business needs and provides you with best tailored solutions to meet the unique needs of your business. Centrix Plus is your One-Stop-Shop for all your networking related needs. The networking solutions provided by us are highly scalable that match the growing needs of business. We aim at providing a comprehensive suite that includes the following services: Network Planning, Design, Implementation, Operation and Optimization Campus Switching and Routing running voice, video and Data Wireless LAN Solutions VPN and Network Security Solutions IP Telephony Configuring Gateways with WAN links over Frame-relay / Analog and Digital leased circuits / ISDN PRI/BRI/dial-up / Broadband Media conversion technologies such as UTP to Fiber(single mode / Multimode) Third Party Content Management and load balancing solutions LAN Infrastructure Audit and Analysis WAN Traffic Audit, Analysis, Monitoring, and Shaping Enterprise Network Support All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website
Do you need a custom, native iOS, Android or Windows app? Prefer a cross-platform responsive web app? Require a secure backend? If you want it, we can build it. Where others struggle, we thrive. All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website
Centrix Plus, a Kuwait based IT services company, provides software development, quality assurance, product certification and operations management services and specializes in the BFSI and Content Management domains. As the name suggests, Lore is a group of collective knowledge & wisdom backed by a seasoned team of professionals who can deliver these services with unparalleled diligence to quality and a high degree of responsiveness and ownership. Going by the tagline, its employees set the company apart by focusing on optimization and delivering the simplest and most cost-effective solutions for its clients. Our areas of expertise in the BFSI domain include: High throughput, low latency market data systems FIX certification Exchange, Broker connectivity systems Order Management System and Execution Management System Components Market Data Management (Historical, End Of Day, IPO) Customization of Trading Platforms to suite regional requirements Our areas of expertise in the Content Management domain include: Content Acquisition Data Warehousing Web Development SEO/SMO Web Analytics All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website
While there are lot of advantages of moving to VOIP/ IP Telephony Systems, there are invariably some analog connections that are required to be interfaced to the IP world. A PRI (Primary Rate Interface) line is a form of ISDN (Integrated Services Digital Network) line which is a telecommunication standard that enables traditional phone lines to carry voice, data and video traffic, among others.A PRI line can connect to both Analog/Mixed EPABX systems and also the newer IP PBX systems. A PRI Card / Interface might be required to terminate the PRI circuit on the PBX. PRI lines can be used for voice connectivity, data connectivity, video conferencing, faxing, and all the above can be done simultaneously too (on different channels). All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website
The implementation of an IP telephone system in a business requires the use of a very specific type of phone: The IP Telephone. IP Phones are sometimes called VoIP telephones, SIP phones or softphones. These are just different names for a device/software client that is designed to support the transmission of voice over the internet, or what is better known as VoIP (or Voice over Internet Protocol) technology. IP Telephones come in several types. The most popular IP Phones are supported by 3CX. A VoIP phone contains the following features: Speakerphone and a microphone. Keypad or touchpad to enter phone number and text (not used for ATAs). Display hardware to feedback user input and show caller-id/messages (not used for ATAs). General-purpose macro processor (GPP) to process application messages. A voice engine or a digital signal processor (DSP) to process RTP messages. Some IC manufacturers provides GPP and DSP in single chip. AD and DA converters: To convert voice to digital data and vice versa. Ethernet or wireless network hardware to send and receive messages on data network. Power source – a battery or DC/AC source; some VoIP phones receive electricity from Power over Ethernet. Some VoIP phones include an RJ-11 port to connect the phone to the PSTN. All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website
With leading technology partners, we have built up considerable expertise in audio, video, power back up, voice and data technology. We deliver innovative Information and communication technology along with audio and video solutions to our customers in a cost-effective manner. Our unchanging dedication to deliver cutting-edge technology with excellent service has made us the preferred service provider for providing seamless operational support. Achieve excellent video performance in real-world network conditions, with crisp, smooth quality, stellar bandwidth efficiency and error resiliency. Boost productivity and enhance relationships with video conferencing solutions for conference room systems and desktop applications. Our solutions enable participants to interact as if they’re all in the same room, face to face. All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website
Also known as an IP PBX, Unified Communications System or business phone system, A PBX acts as the central switching system for phone calls within a business. PBX systems handle internal traffic between stations and act as the gatekeeper to the outside world. The initials PBX stand for Private Branch Exchange, a very old fashioned term for a system that has evolved significantly over the past century. A traditional PBX is made up of two key elements: lines and stations. The lines, sometimes called trunks, are connections to the global public switched telephony network (PSTN) by way of a telephone company. Stations are simply telephones or other endpoint devices like fax machines, modems and credit card terminals. The original mission of the PBX was to provide shared access to limited resources. Rather than having a separate phone line for each phone, a business could share a small pool of lines across a much larger pool of stations. When a call came it was answered by an operator who then connected it with the appropriate person or department. When someone inside needed to make a call, the operator connected them with an available line. Frequently these early systems were simply called “switchboards”. Over time, operators were replaced by electromechanical and later electronic systems for managing access to lines. Additional features were added to automatically route incoming calls, to allow active calls to be transferred between stations and to permit or deny calls based on various rules. Adjunct systems were added for voice messaging, call queuing and other value added services. Today, a business phone system is much more than just a simple switch. Adjunct technologies like automated attendant, voice messaging, call queuing and multi-party conferencing have become standard features. Basic analog and proprietary digital phones are giving way to standards-based IP phones. Outside connectivity is now available over the Internet in the form of SIP trunks or other VoIP services. When PBXs were originally developed, wireline phone calls were the only type of electronic communication available. Today, the communications landscape has expanded to include email, instant messaging, video conferencing, desktop sharing, SMS and mobile telephony. Unified Communications is a catch-all term that describes the process of merging all of these technologies and integrating them with business processes. Unified Communications aims to increase efficiency while simplifying management. All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website
IVR systems remain an efficient tool for routine inbound inquiries, as well as common outbound notifications like appointment reminders. You can also use an IVR system to collect customer responses and facilitate two-way dialogues. Aspect’s IVR solutions, Aspect Prophecy and Aspect Customer Experience Platform (CXP),can be used to create highly customized IVR applications around specific business cases. The result of automating these everyday customer interactions is quick and easy customer access to the right information at the right time. All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website
Connect with Existing PBX via Smartphone: Our gateway lets you connect with your existing or outdated PBX System using your smartphone. Give a complete makeover to your PBX system and turn it into a high-tech platform, for better & flexible business communication. Receiving & Dialling the landline calls in a Smartphone Way : By implementing *astTECS Smartphone gateway to your organisation, your smartphone becomes the extension of your office phone; allowing you to get connected with your PBX system – Anytime / Anywhere. By default, you are always connected within your office premises. Once the PBX system can be accessible online, the connectivity becomes boundary-less. Official Records Management : Now when you are getting all your business call at your smartphone, the PBX system is still recording all the history & call logs, which can easily be retrieved when required. Benefits for Offices & Enterprises : As your office is now powered by *astTECS Smartphone gateway, the staff is not restricted to any particular place. You or your staff can have accessibility to all your customer’s calls at any instance. The Lunch hours, Meetings, Coffee breaks, etc., are no longer can be excuses for the non-availability for your customers. Above all, your customer will be delighted to have a service with easy accessibility, & no waiting. All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website
Centrix Plus is CTI-enabled with its soft phone system featuring outbound predictive dialing, inbound call distribution (ACD) and interactive voice response (IVR). Our CRM call center module supports screen pops and Caller ID. But that’s just the beginning – it can perform virtually any phone function. CRMNEXT can empower your customers with self-help call center functions from your website. With our in-built softphone features, your call center can now be operative 24×7 without any added personnel expense. Customer relationship management efforts by businesses and enterprises largely depend on a variety of technology system adoptions with front-end and back-end office system applications, like Automatic Call Distribution (ACD), Predictive Dialers, Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Skills-based Routing, Recording, Monitoring, Centralized Management Administration, Workforce productivity management software and much more. CRMNEXT addresses the key issues by offering a Computer Telephony Integration (CTI) module that synchronizes customer service efforts with business strategies that focus on customer needs and internal Policies. All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website
We provides a full complement of call center or contact center software consulting services tailored to the individual needs of our clients.Our experience and track record for successful project results are key reasons why Centrix Plus has established the reputation as the leading call center consulting firm.Some vital call centre performance metrics that we provide are listed below: Customer Satisfaction Average Handling time (also Average Hold Time) Revenue Per Call First Call Resolution Total Problem Resolution Net Promoter Score Quality Scores Active & Waiting Calls Call Abandonment Forecast Accuracy Staff Turnover/Retention Up-Sell/ Cross-Sell Rate Staff Shrinkage Blockage Cost Per Call All SolutionsCall Center Setup Integrated CRM Smartphone Gateway IVR System IP PBX Video Conference Solution IP Phone PRI Cards Software Solutions Mobile Application Networking Solutions
October 10, 2018website